Frequently Asked Questions
What are your hours?
Do you offer free delivery?
Yes, we offer delivery to a wide area, including most of Wyandotte and Leavenworth counties, and select other areas. Ask your pharmacist if delivery is available in your area. Note: Free delivery applies only to each order’s first delivery attempt. A small fee will be added if additional delivery attempts are required.
When will my delivery arrive?
DeGoler delivery drivers create their own routes that change on a daily basis, so we cannot provide an estimate on delivery time. We will do our best to accommodate requests.
Can the delivery driver leave meds at my door if I’m not home?
No, someone must be available to sign for the delivery.
Why do I have to provide proof of insurance?
Insurance plans can change every year, or even more often. You can help us provide the best pricing for you by updating your insurance regularly.
Do you accept my insurance plan?
We accept most major insurance plans and all Medicare Part D plans. To inquire about your specific plan, call your DeGoler location.
Do you offer a military discount?
Yes, as a veteran-owned pharmacy, we proudly offer a 20 percent discount on all over-the-counter items and any medications not purchased through insurance coverage. We cannot offer discounts on insurance copays.
Why can’t I get refills on some medications?
Kansas law requires pharmacies to have a new hardcopy prescription each time certain controlled mediations are dispensed.
How can I refill my prescription?
Call your preferred location and request a refill through the automated phone system.
Do you accept customers who want to pay cash instead of using insurance?
Do you have an inexpensive generic plan?
Yes, our customers are invited to sign up for our $4.99 generic plan. Ask your pharmacist for more information on this plan.
Do you sell anything other than prescription items?
Yes, our stores each have a small selection of over-the-counter supplies, including supplements, first aid, and pain, allergy and cold medications. We can also order a wide variety of OTC items upon request that will arrive in our store the next day.
Do you provide Durable Medical Equipment, i.e. walkers and wheelchairs?
Yes, our Bonner Springs and Leavenworth locations have a small selection of home health supplies, including walkers, wheelchairs, canes, and wrist/knee braces, available for a cash price or rental. We can also order a variety of items upon request that will arrive in our store the next day.
Why can’t I find your pharmacy?
Our KCK pharmacies are all located inside doctor’s buildings, not in their own buildings. Please call an individual store for more specific directions if needed.